Updater or Package Manager has trouble connecting to the server
If you are unable to connect to our server, access may be blocked at your end by a personal firewall.
You may test basic connectivity to our server by pointing your browser to http://www2.pctex.com. If you see the message "You've reached PCTeX's secondary server," you know that there are no network issues preventing the communication from outside your computer to Personal TeX. However, a personal firewall could be blocking the updater from reaching the outside net. Read on for details:
Aggressive firewalls may prevent outgoing connection from your computer, as they can be configured to disallow connections from programs not explicitly permitted to contact the network. While this is useful to prevent "SpyWare" programs and such, it can inadvertently block PCTeX from contacting the updater site.
The attempted connection will have the following characteristics. Please see your firewall program's documentation for how to configure your firewall.
Program: updater.exe (located in your pctex installation dir) Remote host: www.pctex.com and www2.pctex.com Remote port: 80 (HTTP)
Program: pctexv5.exe (located in your pctex installation dir) Remote host: www.pctex.com and www2.pctex.com Remote port: 80 (HTTP)
If you are still unable to update your product via the Help menu, we have made a standalone updater available at www.pctex.com/update.